Agency Services

Agency Services

FACT established a San Diego countywide transportation brokerage in 2012.  Our brokerage members have a passion for assisting seniors, persons with disabilities, veterans, and others with mobility challenges.  We pride ourselves on providing safe, reliable transportation and excellent customer service.  The brokerage started with trips for the RideFACT program, serving seniors 60+ and persons with disabilities throughout all 18 cities and many nonurban areas of San Diego County.

In 2013, we added our first service for Contracted Agency Transportation by serving the City of Oceanside’s Solutions for “Seniors on the Go” program.  Since then we have added Agency services for a variety of populations needing mobility assistance all over the county.  Our brokerage members consist of private companies and nonprofits who offer transportation services.  Members offer competitive rates as the brokerage operates on the lowest cost basis.

If you are interested in receiving a quote for contracted rides, please fill out the form below and a FACT staff member will contact you.

Scripps Mercy Hospital

Scripps has partnered with FACT to transport discharged patients to their residences as well as to out-of-county hospitals.  This service began in January 2020.  Trips are provided on-demand and include curb-to-curb, door–to–door, and door-through-door transportation.

San Marcos city

City of San Marcos – Catch a Ride!

Catch a Ride!  Provides transportation for eligible seniors 60+ within San Marcos city limits as well as for medical purposes outside of the city within a 20-mile radius. FACT has provided trips for this service since February 2018.


FACT provides transportation for qualified services to members of WestPACE since May, 2021.

San Diego County- Health & Human Services Agency

FACT provides trips for the County to non-contagious Tuberculosis patients from their residences to clinics for treatment. FACT was awarded the contract in November 2018. Trips may be scheduled in advance (the previous month) or requested up to 2 hours before the time of trip service.

Parkinson’s Association San Diego

Parkinson’s Association San Diego

The Parkinson’s Association of San Diego (PASD) began a pilot project with FACT to provide transportation for medical appointments and support groups for their clients.  The pilot trips are billed at a flat rate and will run from July 12th – October 11, 2018, to gain an understanding of the demand and trip data for a rate going forward.  PASD staff have created marketing material for their clients regarding the transportation service.  On October 15th a contract was executed for the continuation of the service at a per-mile rate through Sept 2022.

The City of Escondido – Park Ave. Community center

The City of Escondido contracts with FACT for transportation to/from the Park Avenue Community Center for seniors attending the lunch nutrition program This service began November 1, 2019.

Tri-City Medical Center

Tri-City Medical Center

FACT began transportation services for Tri-City Medical Center in December 2016.  Discharged patients are provided with rides from all hospital departments to their residence.

City of Oceanside – Go Oceanside

Contracted service for Oceanside began in September 2013.  FACT provided trips for the City of Oceanside from September 2013 to June 2021.

The Braille Institute

The Braille Institute

FACT provided transportation for REGISTERED STUDENTS, from pick-up points to the Institute for classes.


Elderhelp – On the Go

Contracted service for Elderhelp began on March 12th, 2015.  When Elderhelp cannot utilize their volunteers to service trips, FACT provided service.  A total of 1,662 trips were provided between March 2015 and August 2018.

The LEAGUE of Amazing Programmers

The LEAGUE of Amazing Programmers

The LEAGUE of Amazing Programmers is a non-profit school teaching programming to kids in 5th – 12th grade.  After-school/weekend classes meet year-round to prepare kids for the science and technology careers of the 21st century.  Becky Deller, Director of Community Engagement, contacted FACT seeking roundtrip transportation for 4 students from City Heights to Viasat in Carlsbad for a 6-week internship program.  A total of 132 trips were performed by brokerage vendor Telekom, between July and August 2018.  The LEAGUE plans to contract with FACT for next year’s summer program.

Referrals - MV


For more than 40 years, MV Transportation has provided safe, reliable, affordable transportation services.

St. Paul’s Senior Services

St. Paul’s Senior Services

FACT began a transportation service pilot with St. Paul’s PACE (Program of All-inclusive Care for the Elderly) on September 11, 2018.   Prospective senior program participants are provided roundtrip service to a PACE center.  Two PACE locations are currently served (Downtown San Diego & Chula Vista).   On October 18th St. Paul’s PACE executed a contract with FACT to extend the service for 1 year for transportation to 3 PACE centers (El Cajon will begin on October 29th) throughout San Diego County at a per-mile rate.

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