Code of Conduct

All RideFACT staff and riders shall act with respect towards others, observing their privacy and safety. Physical or verbal harassment or abuse of any kind towards staff, contractors or riders will not be tolerated and will result in the participant being asked to leave the program

This Code of Conduct applies to all FACT staff, Board, stakeholders, partners, contractors, and clients, including those who contact FACT for information or use any of FACT’s services. All parties mentioned above shall act at all times (whether in person, by phone, or via any other means of communication) with respect towards others, respecting their dignity, privacy, and safety. Physical, written, or verbal harassment, threats, or abuse of any kind towards any other party will not be tolerated. A violation of the Code of Conduct by a Client will result in immediate suspension of all FACT services either temporarily or permanently depending on the severity of the violation and at the discretion of FACT management. A violation of the Code of Conduct by FACT staff, Board, contractors, or other stakeholders will be documented by the Executive Director as early as possible and presented to the Board of Directors for review and appropriate action. Additionally, FACT reserves the right to pursue formal legal remedies through the courts and/or local, state, or federal agencies.

Revised March 26, 2020

FACT is a nonprofit agency operating within San Diego County. FACT is not part of a governmental transportation service, such as NCTD or MTS. Our mission is to assist seniors and others who are unable to find suitable transportation.

We began providing transportation in 2010. We have provided over 150,000 trips for medical, social or other purposes.

This document briefly explains our service. We ask that you read this document if you would like to request transportation.

RideFACT transportation is subsidized by grant funding – the fare paid by riders is a very small share of the total cost. Therefore RideFACT transportation is only offered to those individuals who have no other suitable means of transportation.

FACT cannot guarantee that a trip will be available when I request it.  Occasionally trips that have been confirmed may arrive late or be canceled due to reasons beyond FACT’s control.

RideFACT is a shared ride service.

We ask all our riders to read the above statements and comply with FACT’s Code of Conduct to be able to use our services.

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