Frequently Asked Questions

A: RideFACT is intended for individuals who have no other means of transportation. If an existing transportation service can accommodate your travel then we help you with using that service. If other services are not appropriate for you, you may qualify for RideFACT.

A: RideFACT services San Diego County including all Cities, as well as many non-urban and rural communities..

A: One or more companions may ride with you on a space available basis. The first companion travels free. The number of riders must be provided at the time you make a reservation. A Personal Care Attendant (PCA) may travel with you free of charge. A PCA is someone who assists you with your travel.

A: We request that you contact a FACT representative at our toll-free number (888-924-3228) to make a reservation.

A: The fare will depend on the distance traveled. The FACT representative scheduling your trip will inform you about the fare. Please pay the fare to the driver for each one-way trip. RideFACT accepts cash fare only.

One –Way Trip Length

0 - 5.0

MILES

$2.50

5.1 - 10

MILES

$4.00

10.0 - 20

MILES

$5.00

20.1+

MILES

$10.00

A: FACT operates utilizing a brokerage model, which assigns the transportation vendor based on the lowest trip cost. We are not able to accommodate requests for specific drivers or vehicles. We do accommodate requests for a wheelchair accessible vehicle.

A: You may call the day prior to your trip between 3:30- 4:00pm Monday- Friday to check the status of your ride request. If we are unable to find you a ride, a FACT representative will contact you.

A: Please call FACT if your driver has not arrived within 5 minutes of your scheduled pick-up time. We will provide you status on your ride.

A: RideFACT is a curb-to-curb service. The driver will meet you at the door if a request was made at the reservation process. Drivers do not enter the rider’s home or facilities.

A: Please call FACT and a representative can cancel the trip for you. If you are calling after hours, please leave a message to cancel the trip, and provide the riders full name and date and time of trip. In order to make a change you may need to cancel the original trip. FACT will try to accommodate changes where feasible.

A: RideFACT service is based on the availability of our transportation vendors. We are able to accept reservations 1-7 days in advance of your trip. RideFACT does not have dedicated drivers.

A: You may call Monday – Friday the day before your trip between 3;30 pm – 4:00 pm or the day of your trip (excluding weekends) to request the name and contact information of the transportation company who will be providing your trip.  For trips scheduled for Saturday or Sunday, please contact us Friday between 3:30 – 4:00pm.

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