Assisting San Diego County residents
with barriers to mobility to achieve independence
through coordination of transportation services.
To request a ride, please call:
(888) 924-3228
Assisting San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services.
To request a ride, please call:
(888) 924-3228
Beginning on June 1, 2023, and ending on May 11, 2024, SANDAG and FACT are proud to offer a unique and exciting new specialized transportation service called RideFACTNOW for San Diego County residents with disabilities using a mobility device in need of a wheelchair-accessible van (WAV.) This on-demand para-transit service operates on a same-day basis, with as little as one-hour notice.
Beginning March 1, 2024, FACT has implemented a “No Show” policy. A no-show occurs when a rider fails to appear for a scheduled trip, or when a trip is cancelled less than two hours before its scheduled pick-up time. Three no-shows within a calendar month will result in a 30-day suspension from all FACT services.
RideFACTNOW is funded by SANDAG’s Access for All Cycle-1 grant and operated by FACT.
RideFACTNOW costs $10 for a one-way ride.
Please call us at (888) 924-3228 for information, or to request a ride.
Same-Day Transportation Service for NCTD LIFT Certified Customers
North County Transit District is now offering Same-Day Transportation Service for all NCTD certified LIFT customers. LIFT certified customers must opt-in to use this new service. Operated by FACT, NCTD LIFT customers may reach out to FACT directly to request transportation. Once the same-day trip is booked, FACT will ensure vehicles arrive at the scheduled pick-up location within sixty (60) minutes.
For a trip up to five (5) miles, the cost is $5.00, the same as a one-way fare for the NCTD LIFT service. Upon boarding, the customer will pay $5.00 (in cash) to the same-day taxi driver. If the trip mileage length exceeds five (5) miles, the customer is responsible to provide the additional $5.00 per mile (in cash) to the driver.At the time of the booking, the total trip mileage and estimated cost for the trip will be provided.
Available Monday through Sunday, excluding holidays, from 5 a.m. to 10 p.m. daily.
To book a trip, call the FACT Reservations Center at (888) 924-3228.
Search for Referrals to Rides:
Enter Your Start and End Points
STEP 2:
Browse Available Referral Services
Select the best option
STEP 4:
Call or email the referral service
STEP 2:
Browse Available Referral Services
STEP 3:
Select the best option
STEP 4:
Call or email the referral service
FACT specializes in
finding the best option
for your mobility needs.
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