FACT’s team is lead by the Executive Director
who reports to the Board of Directors.
FACT was formed in 2005 due to the efforts of community advocates who believed that many San Diego residents did not have access to affordable transportation. FACT coordinates with existing services and provides some services that fill in the gaps.
Arun Prem - Executive Director
Arun joined FACT in 2010. He began his transportation career 22 years ago with New York City DOT where he managed the franchised bus performance contracts, civil rights, and alternate fuel programs. He developed the ADA compliance program for NYCDOT.
Before joining FACT, Arun worked with Access Services, Los Angeles County’s CTSA and ADA Paratransit service provider for 13 years, where he served as Director of Strategic Planning. He serves on the Board of Directors of CalACT and APTA. He is Vice Chair of APTA’s Mobility Management Resource Committee. Arun has an MBA in Management Information Systems from CUNY.
Cynthia Pedersen - Manager of Administration & Human Resources
Cynthia joined FACT in September, 2019. Her duties include office administration, purchasing and inventory, Board Meeting minutes, vendor and IT coordination, and event/meeting coordination.
She earned an Associate degree in Secretarial Sciences from the University of Puerto Rico and an Associate degree in Communications from Puerto Rico’s Sacred Heart University. Cynthia has experience in both retail and administrative positions, and is fluent in Spanish.
Ali Poorman - Contracts Manager
Ali joined FACT in April 2018 as Office Manager. She was promoted to Business Coordinator in July 2019. Her duties include reviewing invoices submitted by FACT transportation vendors, preparing invoices for FACT agency clients, and customer service. She also assists clients in trip planning and referrals. In February 2022, Ali was promoted to FACT's Mobility Manager. She continues her previous duties and manages the call center and dispatch.
Ali has a BA from San Diego State University in Home Economics. She has over 20 years of retail management experience. She’s previously worked for Meals-on-Wheels as an Immediate Response Coordinator and The Walt Disney Co. as a Store Manager.
Sofia Hughes - Grants Manager
Sofia joined FACT as Grants Manager in 2023. Her duties include researching and applying for funding opportunities, managing grant funds, and reporting on their utilization.
Sofia has 6+ years of nonprofit management and fundraising experience in San Diego and attained a bachelor's degree in molecular biology at San Diego State University, graduating with honors.
Julius Burgos - Accountant
Julius joined FACT in September 2016. His duties at FACT include all grant billing, accounts receivables, payables, payroll, bank reconciliations, monthly financial reporting to the Board, annual TDA & Internal auditing, and financial control.
He is currently registered with the Internal Revenue Service and CTEC as a tax preparer and highly experienced with non-profit organizations. Julius is a veteran with the United States Marine Corps, has over 25 years of experience in accounting, and studied at Kapiolani Community College (KCC) and Honolulu Community College (HCC).
Paola Zilli - Invoice Analyst
Paola joined FACT in July 2022 as a Mobility Coordinator. She was promoted to Invoice Analyst in August 2023. Her duties include generating and analyzing reports from dispatch software and tracking monthly expenses for vendors. She also assists with trip planning, dispatch, and referrals. Prior to joining FACT, she worked in customer service for over eight years.
Paola studied biology at San Diego State University and attained a degree in psychology at Mira Costa College.
Christian Hernandez - Dispatch and Mobility Manager
Christian joined FACT in May 2015. His duties include telephone referrals, trip planning, and transportation dispatching. He has several years of transportation experience including dispatching, routing, and customer service. He assists with RideFACT’s Safety Management Program, attended CalACT Maintenance Conference, and completed Reasonable Suspicion Training.
Kalin Alston - Mobility Coordinator
Kalin joined FACT in February 2017. His duties include telephone referrals, trip planning, and transportation dispatching. He has a Bachelor’s degree in visual communication from Cornish College of the Arts in Seattle Washington. Kalin has experience assisting seniors in both assisted living and memory care communities as a volunteer. He has previously worked with Silverado Senior Living, Brookdale Senior Living Solutions and Fairwinds Ivey Ranch.
Farah Rizvi - Mobility Coordinator
Farah joined FACT in March 2022. Her duties include transportation dispatching, referrals, and trip planning. She has several years of experience working with and volunteering for seniors and individuals with disabilities.
Presently she studies linguistics and communications, and studied developmental psychology at Rutgers University (New Brunswick).
Jessica Gutierrez - Mobility Coordinator
Jessica joined FACT in July 2023 as a Mobility Coordinator. Her duties include telephone referrals, trip planning, and transportation dispatching. Jessica is certified as a California Underground Storage Tank Operator and as a Food Safety Instructor. She has over 13 years of customer service experience in areas that include providing nursing assistance and in training and development.
Valerie Zepeda - Mobility Coordinator
Valerie joined FACT in September 2023 as a Mobility Coordinator. Originally from Santa Monica, Valerie has a degree in Automotive Engineering and has been in the hospitality industry for 13 years as a Guest Services agent and Office Coordinator.