Diversity, Equality, and Inclusion

FACT strives for an environment free of discrimination of any kind, to provide safe and affordable rides to all individuals, from all walks of life.

Request a Ride:

(888) 924-3228

ADA and Title VI Plan

2023 FACT ADA and Title VI Plan FACT is committed to providing programs, services, and benefits to its customers in a non-discriminatory manner in accordance with federal, state, and local mandates which govern its funding. FACT also holds the transportation service providers in its brokerage to practice non-discrimination.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Any person who believes that individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin as noted below may file a written complaint with FACT, 516 Civic Center Drive, Oceanside, CA 92054. Every possible effort will be made to obtain early and appropriate resolution of complaints.

FACT ADA and Title VI Plan: Nondiscrimination Program (English and Spanish)

FACT Notice of Non-Discrimination

FACT Discrimination Complaint Procedure

FACT Discrimination Complaint Form

FACT Aviso de No Discriminación

FACT Procedimientos de Quejas de Discriminación

FACT Formularion de Quejas de Discriminación

Non-Discrimination Policy

It is the policy of FACT to provide a work and business environment free from unlawful discrimination based on race, color, sex, gender (including gender identity and gender expression), creed, religion, national origin, age, marital status, ancestry, medical condition (AIDS/HIV, history of cancer), disability, genetic information, sexual orientation, or any other class protected under federal, state, or local law. Discrimination is any act, or any failure to act, which has the purpose or effect of limiting, excluding or denying a person employment opportunity because of membership in a class protected by law.

FACT is committed to investigating and resolving any complaints of discrimination. Retaliation for making a complaint or participating in the investigatory process is prohibited. Disciplinary action, up to and including termination, will be taken for improper behavior. Employees are expected to adhere to a standard of conduct that is respectful to all persons with the work environment.

Equal Employment Opportunity

FACT is an equal employment opportunity employer. It is the policy of FACT to actively recruit, hire, train, promote, and make all other employment decisions without regard to race, color, religious creed, sex, gender (including gender identity and gender expression), sexual orientation, age, national origin, physical or mental disability, ancestry, marital status, veteran’s status, medical condition, or genetic information in accordance with all applicable laws and regulations.

RideFACT Rider Acknowledgement Statement

FACT is a nonprofit agency operating within San Diego County, and not part of a governmental transportation service, such as NCTD or MTS. Our mission is to assist seniors and others who are unable to find suitable transportation.

We began providing transportation in 2010, and have provided over 357,000 trips for medical, social or other purposes.

RideFACT transportation is subsidized by grant funding – the fare paid by riders is a very small share of the total cost. Therefore RideFACT transportation is only offered to those individuals who have no other suitable means of transportation.

FACT cannot guarantee that a trip will be available upon request.  Occasionally trips that have been confirmed may arrive late or be canceled due to reasons beyond FACT’s control.

RideFACT is a shared ride service.

We ask all our riders to read the above statements and comply with FACT’s Code of Conduct to be able to use our services.

FACT specializes in
finding the best option
for your mobility needs.

to Door

of Charge
For Hire