RideFACT

Affordable curb-to-curb transportation for seniors and persons with disabilities, serving all San Diego County.

Request a Ride
with RideFACT

(888) 924-3228

RideFACT is a service for seniors (60+) and persons with disabilities who have no adequate transportation options available.
If another transportation service is more suited for your trip, we may direct you to that service.

RideFACT provides affordable general-purpose transportation. We do not ask for the purpose of your ride; we treat every ride request as a priority and do our best to confirm if a service is available for reservation. FACT does not guarantee that reservation requests will be confirmed.

Rides may be requested 1 to 7 days ahead of the travel date.

RideFACT serves all 18 Cities in San Diego County.

We partner with several transportation vendors to find you the most affordable and convenient ride.

Please call us at (888) 924-3228 to request a reservation during 8:00am to 4:00PM, Monday through Friday.

Get ready for RideFACT:

RideFACT One-Way Fares

0 – 5.0 Miles
$2.50

5.1 – 10 Miles
$4.00

10.1 – 20 Miles
$5.00

20.1+ Miles
$10.00

Code of Conduct Policy
RideFACT Rider Acknowledgement Statement

FACT is a nonprofit agency operating within San Diego County. FACT is not part of a governmental transportation service, such as NCTD or MTS. Our mission is to assist seniors and others who are unable to find suitable transportation.

We began providing transportation in 2010. We have provided over 150,000 trips for medical, social or other purposes.

RideFACT transportation is subsidized by grant funding – the fare paid by riders is a very small share of the total cost. Therefore RideFACT transportation is only offered to those individuals who have no other suitable means of transportation.

FACT cannot guarantee that a trip will be available upon request.  Occasionally trips that have been confirmed may arrive late or be canceled due to reasons beyond FACT’s control.

RideFACT is a shared ride service.

We ask all our riders to read the above statements and comply with FACT’s Code of Conduct to be able to use our services.

Non-Discrimination Policy
It is the policy of FACT to provide a work and business environment free from unlawful discrimination based on race, color, sex, gender (including gender identity and gender expression), creed, religion, national origin, age, marital status, ancestry, medical condition (AIDS/HIV, history of cancer), disability, genetic information, sexual orientation, or any other class protected under federal, state, or local law. Discrimination is any act, or any failure to act, which has the purpose or effect of limiting, excluding or denying a person employment opportunity because of membership in a class protected by law.

FACT is committed to investigating and resolving any complaints of discrimination. Retaliation for making a complaint or participating in the investigatory process is prohibited. Disciplinary action, up to and including termination, will be taken for improper behavior. Employees are expected to adhere to a standard of conduct that is respectful to all persons with the work environment.

Equal Employment Opportunity

FACT is an equal employment opportunity employer.  It is the policy of FACT to actively recruit, hire, train, promote, and make all other employment decisions without regard to race, color, religious creed, sex, gender (including gender identity and gender expression), sexual orientation, age, national origin, physical or mental disability, ancestry, marital status, veteran’s status, medical condition, or genetic information in accordance with all applicable laws and regulations.

Title VI

FACT is committed to providing programs, services, and benefits to its customers in a non-discriminatory manner in accordance with federal, state, and local mandates which govern its funding. FACT also holds the transportation service providers in its brokerage to practice non-discrimination.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Any person who believes that individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin as noted below may file a written complaint with FACT, 516 Civic Center Drive, Oceanside, CA 92054. Every possible effort will be made to obtain early and appropriate resolution of complaints.

FACT Title VI Plan

English – Title VI Public Notice 2021

English – Title VI Complaints Procedure

English – Title VI Complaints Form

Spanish – Notificar al público de los derechos bajo el Título VI

Spanish – Title VI Complaints Procedure

Spanish – Title VI Complaints Form

 

FACT specializes in
finding the best option
for your mobility needs.

 Door
to Door
Special
Condition
 Wheelchair
Foldable
Volunteer
Driver
Free
of Charge
Wheelchair
Lift
Private
For Hire
City
Program