Why is RideFACT service not guaranteed?
RideFACT is intended for individuals who have no other means of transportation. If an existing transportation service can accommodate your travel then we help you with using that service. If other services are not appropriate for you, you may qualify for RideFACT.
Will RideFACT transportation be provided outside of San Diego County?
Can others travel with me on RideFACT? If so, do they have to pay a fare?
Can I schedule RideFACT trips with the driver or agency associated with the driver?
How much is my fare? How do I pay my fare?
Fare pricing is based on distance traveled. The FACT representative scheduling your trip will inform you about the fare. Please pay the fare to the driver for each one-way trip. RideFACT accepts cash on all its trips as well as contactless cards and digital wallets on some of its vehicles. Paying with your contact credit or debit card is easy, all you have to do is ensure you have the contactless icon () on your card.
Can I use my debit or credit card to pay for RideFACT?
We are currently testing contactless payment acceptance on a limited number of vehicles. If your driver can accept card payments, you can use your debit or credit card if they have contactless capabilities (marked by ) or by loading your card on a digital wallet. If you have any questions, please contact us. The following diagram shows how it works.