Arun joined FACT in 2010. He began his transportation career 22 years ago with New York City DOT where he managed the franchised bus performance contracts, civil rights, and alternate fuel programs. He developed the ADA compliance program for NYCDOT.

Before joining FACT, Arun worked with Access Services, Los Angeles County’s CTSA and ADA Paratransit service provider for 13 years, where he served as Director of Strategic Planning. He serves on the Board of Directors of CalACT and APTA. He is Vice Chair of APTA’s Mobility Management Resource Committee. Arun has an MBA in Management Information Systems from CUNY.

Cynthia joined FACT in September, 2019. Her duties include office administration, purchasing and inventory, Board Meeting minutes, vendor and IT coordination, and event/meeting coordination.

She earned an Associate degree in Secretarial Sciences from the University of Puerto Rico and an Associate degree in Communications from Puerto Rico’s Sacred Heart University. Cynthia has experience in both retail and administrative positions, and is fluent in Spanish.

Christian became a member of FACT in May 2015. His responsibilities encompassed telephone referrals, coordinating trips, and managing transportation dispatches. With extensive experience in transportation, including dispatching, route planning, and customer service, he contributes to RideFACT’s Safety Management Program. Christian has attended the CalACT Maintenance Conference and has completed Reasonable Suspicion Training. In June 2023, he advanced to the role of Mobility and Dispatch Manager. Subsequently, in July 2024, Christian was promoted to Operations Manager.

Ali started at FACT in April 2018 as the Office Manager and was promoted to Business Coordinator in July 2019. Her responsibilities include reviewing invoices from FACT transportation vendors, preparing invoices for agency clients, and handling customer service tasks. Additionally, she assists clients with trip planning and referrals. In February 2022, Ali was appointed as FACT's Mobility Manager. In this role, she continues her previous duties and oversees the call center and dispatch operations.  In June 2023, Ali was promoted as FACT's Contracts Manager.

Ali holds a BA in Home Economics from San Diego State University and brings over 20 years of retail management experience to her role. Previously, she served as an Immediate Response Coordinator at Meals-on-Wheels and as a Store Manager at The Walt Disney Co.

Sofia joined FACT as Grants Manager in 2023. Her duties include researching and applying for funding opportunities, managing grant funds, and reporting on their utilization.

Sofia has 6+ years of nonprofit management and fundraising experience in San Diego and attained a bachelor's degree in molecular biology at San Diego State University, graduating with honors.

Julius joined FACT in September 2016. His duties at FACT include all grant billing, accounts receivables, payables, payroll, bank reconciliations, monthly financial reporting to the Board, annual TDA & Internal auditing, and financial control.

He is currently registered with the Internal Revenue Service and CTEC as a tax preparer and highly experienced with non-profit organizations. Julius is a veteran with the United States Marine Corps, has over 25 years of experience in accounting, and studied at Kapiolani Community College (KCC) and Honolulu Community College (HCC).

Paola joined FACT in July 2022 as a Mobility Coordinator. She was promoted to Invoice Analyst in August 2023. Her duties include generating and analyzing reports from dispatch software and tracking monthly expenses for vendors. She also assists with trip planning, dispatch, and referrals. Before joining FACT, she worked in customer service for over eight years. 

Paola studied biology at San Diego State University and attained a degree in psychology at Mira Costa College.

Farah joined FACT in March 2022. Her duties include transportation dispatching, referrals, and trip planning. She has several years of experience working with and volunteering for seniors and individuals with disabilities.

Farah was promoted to Lead Mobility Coordinator in August 2024.

She currently is studying linguistics and communications and studied developmental psychology at Rutgers University (New Brunswick).

Kalin joined FACT in February 2017. His duties include telephone referrals, trip planning, and transportation dispatching. He has a Bachelor’s degree in visual communication from Cornish College of the Arts in Seattle Washington. Kalin has experience assisting seniors in both assisted living and memory care communities as a volunteer. He has previously worked with Silverado Senior Living, Brookdale Senior Living Solutions and Fairwinds Ivey Ranch.

Jessica joined FACT in July 2023 as a Mobility Coordinator.  Her duties include telephone referrals, trip planning, and transportation dispatching.  Jessica is certified as a California Underground Storage Tank Operator and as a Food Safety Instructor.  She has over 13 years of customer service experience in areas that include providing nursing assistance and in training and development.

Lindsey joined FACT in August 2024 as a Mobility Coordinator.  Her duties include telephone referrals, trip planning, and transportation dispatching.  

 Elena joined FACT in September 2024 as a Mobility Coordinator.  Her duties include telephone referrals, trip planning, and transportation dispatching. Prior to joining FACT, Elena assisted seniors at various healthcare facilities, including Memory Care, and Hospice Care. She has accumulated over eight years in customer service. She is dedicated to enhancing the quality of life for seniors through compassionate care and effective communication.