Umbrella Agency: North County Transit District
Program Name: NCTD
LIFT is provided by NCTD through its contractors, ADARide and MV Transportation (MV). ADARide is responsible for determining eligibility and certification, while MV is responsible for providing reservations, dispatching, and transportation. LIFT service is available during the same hours and days of operation including holidays as NCTD’s BREEZE bus and SPRINTER rail system. LIFT is provided to areas that are within ¾ of a mile of an NCTD BREEZE bus route and/or SPRINTER rail station. A LIFT reservationist will advise customers when requested origins and destinations fall outside the NCTD paratransit service area. LIFT provides curb-to-curb service for customers; however, assistance is available beyond the curb (for example to a front door) as necessitated by a rider’s disability. Requests for assistance beyond the curb cannot require LIFT operators to enter a building or leave the sight of their vehicle. Customers who need assistance beyond the curb should notify the reservationist when scheduling their LIFT trip.